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06/02/2016

Digital Alchemy and Concept Software Systems Announce Product Integration

Digital Alchemy and Concept Software Systems announce that they have successfully integrated the companies’ solutions to better support today’s connected guests. The integration enables users of Concept’s widely installed Spa & Leisure booking system to leverage Digital Alchemy’s email and text marketing solution to instantly connect with clients. Digital Alchemy automatically texts and emails confirmations, appointment reminders, welcome messages and pre-arrival information to customers who make appointments with Concept’s Spa & Leisure system. The result is stronger relationships that drive revenue.  
 
The integrated Concept Spa, Golf and Leisure booking system and Digital Alchemy guest email solution are used at great properties like The Belfry Hotel & Resort in The United Kingdom. The Belfry is respected as the world’s only four-time Ryder Cup host venue. 
 
Digital Alchemy works with hundreds of hospitality operators to create custom email communications and campaigns that increase loyalty. The company’s CRM for hotels drives revenue with guest communication solutions that are specifically tailored and personalized per guest, per visit. An in-depth understanding of each customer’s needs, via ongoing client communication, ensures a 400% ROI on every email campaign.