Del Taco Drive-Thru Restaurants Expands Use of Voice AI

Anna Wolfe
Senior Editor, Restaurants
wolfe
Del Taco exterior
At select Del Taco locations, Over 95% of the drive-thru orders placed using Presto Voice are being completed with no staff intervention, and seamlessly being sent to the POS and the KDS.

Presto Automation Inc. is expanding of its partnership with Del Taco Restaurants Inc. to provide automated voice ordering at several drive-thru restaurants nationwide. Its artificial intelligence (AI) powered solution, Presto Voice, is already operating 24/7 at select Del Taco locations where it is significantly helping operations by improving labor productivity, increasing suggestive selling, and boosting guest and staff experience. Del Taco has 600+ locations nationwide.

“With Del Taco’s desire to build a drive-thru that improves operational efficiency while delivering an elevated guest experience, the Presto A.I.-based voice assistant solution is a natural choice,” said Kevin Pope, Vice President Operations Innovation at Del Taco. “The Presto platform and team have exceeded our expectations and we are excited as we prepare to deploy the solution at additional restaurants across the nation.”

Last year, Del Taco conducted a comprehensive test of Presto Voice. During this test, the Presto conversational A.I. voice assistant greeted guests, reliably accepted their orders, and consistently offered upsell suggestions. Over 95% of the drive-thru orders placed using Presto Voice are being completed with no staff intervention, and seamlessly being sent to the point of sale  system and the Kitchen Display System. As a result, Del Taco has now decided to start deploying Presto Voice at additional locations nationwide.

As the demand for convenience goes up across the restaurant category and staffing headwinds continue, automation is an efficient and effective answer. Presto Voice offers a significant advantage to restaurants by minimizing human error, reducing wait times, and freeing up staff so they can focus on improving customer experience.

Presto Voice has proven to be the best positioned automation technology partner for the drive-thru restaurant industry with its superior reliability and ability to quickly scale across thousands of restaurants. It is even more powerful when augmented with Presto Vision, another A.I.-powered product, that provides 16 unique operational metrics on drive-thru performance. These real-time metrics can help reduce wait time and increase order accuracy.

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