Data & Analytics

Business intelligence offerings that incorporate exception-based reporting tools are a growing trend in the industry these days, and for good reason. Deliveries of high returns in areas like labor management, compliance, loss prevention, service reparation, and IT support are just a few of the practical returns.

The latest in property management solutions are not only innovative but sure to raise the industry bar. Web capabilities, customizable systems, and SMS messaging are among the latest in PMS capabilities.

New Castle Hotels & Resorts' launch of UniFocus' GUESTScope guest survey systems across all independent properties is expected to evaluate guest satisfaction and employy engagement.

Certain Software's release of Version 11 of eventsPro and eventsInteractive features new modules such as enhanced sales and sponsorship applications, floor management and feedback.

Thayer Lodging Group, whose portfolio includes 14 hotels, partners with UniFocus to evaluate how service standards relate to perceptions and how employee attitudes impact service delivery.

The UK's Real Hotel Company and Amadeus ink a deal to install their PMS solution in 15 properties by the end of the year, with plans to install the solution in an additional 40 properties in time for the London 2012 Olympics.

Boston's Cask 'n Flagon chooses US Beverage Net's technology to monitor draft beer flow and enhance profitability by reducing product losses. "The Cask's" management will be able to access inventory data on the Web and will receive automatic email and text message alerts when the inventory is running low.

Millennium Hotels and Resorts is set to utilize an employee engagement initiative across 15 US properties through UniFocus, a performance, workforce management and closed-loop feedback solutions provider.