Customer Relationship Management (CRM)

Lodging Interactive's 24/7/365 Social Customer Service provides hotels with the ability to offer guests always-on social listening and social customer engagement around the clock.

The 10th annual Hotel Technology Forum offered insights and valuable networking opportunities centered around the themes of loyalty, connectivity and integration. Here HT recaps just a few of the many highlights from HTF 2014.

Creating unique mobile experiences and driving desired behaviors is only part of the Mobile Engagement process.

Long Range Systems gives managers the ability to immediately respond to service issues.

Eight-property operator, Rodd Hotels & Resorts, gets valuable guest feedback for personalized relationships and high-touch service.

San Francisco Soup Company has selected iBeacon from Puncch to enhance customer experience.

AppSuite and BluePay to unveil integrated mobile customer loyalty and payment processing solution.

The 19th annual MURTEC boasted a record number of 630+ food service and technology executives on site to meet for three days of valuable networking and idea sharing. This year's program was built around the 3.0 concept: "Restaurants 3.0: Keeping Pace with Rapid Innovation." Here HT recaps just a few of the many highlights from MURTEC 2014.