Customer Relationship Management (CRM)

Survey Reveals Correlation Between Hotel Employee Engagement and Guest Satisfaction
Best Western Hotels & Resorts, UniFocus find that a 10% increase in engagement could reasonably result in a 4% increase in intent to recommend.
How Social Engagement Can Boost Hotel Revenue
A recent Cornell University study found that by boosting its overall review score by one point (based on the typical five-star rating system), a hotel can increase room rates up to 11 percent.

Indra to Replatform Its Leading TMS Solutions for Hotels Onto SAP S/4 HANA

Indra, together with SAP, is capable of enabling the world’s largest and most complex hotel enterprises to take control and run a live business with its TMS solutions.
Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences.
Chirpify Launches Social Media and Chat CRM

New Chirpify dashboard yields valuable customer insights and meaningful ROI.
Digital Engagement & Loyalty Unseat Efficiency as Top IT Goal

Restaurants plan to increase digital and loyalty software spending in 2017, but will actual IT budgets match up?
Recruit Holdings Acquires TrustYou

Customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.
Lac Vieux Selects KEYPR as Exclusive Guest Experience Technology Partner

Lac Vieux Desert Resort & Casino to deploy KEYPR’s cloud-based system which brings the latest guest experience technology to the hospitality industry.
Managing the Social Consumer

Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
Red Lion Hotels Names RoomKeyPMS as an Approved PMS Vendor

RoomKeyPMS will be eligible to serve the RLHC Select Service Brands.

Customer Relationship Management (CRM)

Survey Reveals Correlation Between Hotel Employee Engagement and Guest Satisfaction

How Social Engagement Can Boost Hotel Revenue

Indra to Replatform Its Leading TMS Solutions for Hotels Onto SAP S/4 HANA

Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Chirpify Launches Social Media and Chat CRM

Digital Engagement & Loyalty Unseat Efficiency as Top IT Goal

Recruit Holdings Acquires TrustYou

Lac Vieux Selects KEYPR as Exclusive Guest Experience Technology Partner

Managing the Social Consumer

Red Lion Hotels Names RoomKeyPMS as an Approved PMS Vendor