Customer Experience/Service

Data indicates that enticing customers to book through a provider’s proprietary channel rather than a third-party, results in savings of up to 20%.

RichRelevance and Manthan together are expected to deliver an end-to-end Algorithmic Customer Experience marketing solution.

New survey shows digital solutions are most valued when coupled with human engagement, and technology is increasingly influencing decision making and travel management.

McDonald’s Corp. announces leadership changes as Easterbrook is ousted from CEO position after an inappropriate relationship with employee.

A/B testing provided insight into customer behavior while increasing conversion rates by optimizing individual features of Wyndham’s digital experience, one at a time.

Through this new partnership, TrustYou is bringing its feedback platform closer to other essential hotel systems, with the aid of Impala’s universal API.

The hotel chain’s sponsorship deal will feature branded web presence, in-ice logo placement, videoboard commercials, spectator giveaways as well as an in-venue kiosk.

DoorDash, Inc. has completed its acquisition of Square’s Caviar – the payment company’s upscale food delivery service.