Customer Experience/Service

Springboard's Hospitality Intelligence (H.I.) platform will deliver streamlined operations, personalized guest experiences and maximized revenues.

Ahead of reopening for indoor dining, Philippe By Philippe Chow sought out the most effective practices available to mitigate the risk of viral transmission indoors and installed NPBI tech into its HVAC units.

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.

Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software.

Hooters invests in FlyBuy curbside pickup technology as it reopens restaurants.

Fast casual brand develops QR-code based solution in-house.

Houndify voice AI platform to power Mastercard’s drive-thru voice ordering feature for QSRs. Dunkin' and White Castle will pilot the solution in Q4.

Learn more about innovative, contactless payment solutions by downloading this new whitepaper from Elavon.