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New Airline Customer Service Approach Could Also Transform Hospitality
Hoteliers may want to take a page out of United Airline’s approach to customer service and investigate how on-demand remote agents could significantly improve the guest experience. -
Building the Right Reputation Through Customer Service, Customer Centricity
An organization that is customer centric trains every employee to ask whether the decisions they make will have an impact on the customer, and if so, what that impact would be.