Customer Experience/Service

With more travelers seeking personalized stays, hoteliers are using data analytics to uncover valuable demographic insights. By narrowing their focus, operators can align marketing strategies with guest preferences, boosting both engagement and revenue.

As consumers continue to search for value, Domino's Pizza has resurrected its Emergency Pizza program, where rewards members get one free pizza 'whenever they need it most.' Plus: Domino's added parterships with gaming and a beauty brand.

Text messages aren't just for friendly chats – they're now filling restaurant tables and creating deeper connections between restaurants and their most loyal guests.

Tredence and Snowflake aim to drive AI innovation, enhance collaboration, and transform customer experiences.

Learn how Legal Sea Foods met its loyalty program goals with Paytronix.

New technology and capabilities will keep pace with Piada’s growth and expansion.

Snowflake enables the travel and hospitality industry to harness the power of the AI Data Cloud to transform operations and deliver exceptional customer experiences.

Inflation is impacting dining trends, but despite rising prices, consumers continue dining out, increasingly using loyalty programs to get more value for their money.