Customer Experience/Service

AI offers many benefits across different business areas, making it a powerful tool for enhancing customer understanding, empowering decision-making, and achieving seamless efficiency.

Brands such as Domino’s, Panera, IHOP, Hilton, and Marriott are using AI to improve safety, quality, efficiency, sustainability, transparency.

CKE chose GuestXM to streamline their tech stack and gain more actionable insights from a platform purpose-built for restaurants.

Newly expanded strategic alliance to create more streamlined hotel operations and a more robust in-room IPTV experience for guests of InnSpire-powered properties around the globe.

Through the integration between Optii and Sojern’s Guest Experience Solutions, hoteliers can streamline, automate, manage, and measure everything from request to fulfillment.

Vaughn Davis of the Dream Hollywood shares his tech-driven approach to enhancing guest experiences, improving staff efficiency, and harnessing AI for transformative industry benefits.

Three ways to make sure technology enhances — not hinders – the restaurant experience for your employees and customers.

All hotels, from large chains to small establishments, are integrating smart and automated solutions into their strategies, but always with the goal in mind of achieving the highest level of customer satisfaction.