Customer Experience/Service

Reservation Management Software Provider Libro Debuts Guest Experience Platform
The suite of new features expands the company's reservation software into a more robust Guest Experience Platform.
STUDY: Gen Z, Millennials Twice as Likely to be Omnichannel Shoppers
Near’s The Great Generational Shopping Divide report finds Gen Z, Millennials, Gen X, and Boomers all have distinctly different expectations from brands, shopping preferences and patterns, and outlooks for the future.

How Generative AI Maximizes the Direct Channel with Tata Crocombe

Crocombe offers hotelier experience stemming from the firsthand results of experimenting and deploying GenAI at his private island resort and two beach resorts in the Cook Islands in the South Pacific.
How Smart Technology, the Human Touch Shape the Future of Restaurants

Hospitality businesses must keep pace with the latest technology that guests have come to expect while maintaining the human touch that is at the heart of hospitality.
VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

One-of-a-kind desert oasis in Glendale, Arizona, featuring an 1,100-room luxury hotel, will deploy Hapi Guest to personalize the guest experience across all areas of the resort.
RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

RoomRaccoon’s global users can benefit from a direct API integration with Akia, unlocking a new era of seamless and personalized guest communication and management.
Potawatomi Casino Hotel Selects Agilysys POS Solutions to Maximize Return on Experience for Guests and Staff

As gaming increases in popularity, Milwaukee-based, Native American-owned property leans on Agilysys to grow and succeed.
Digitally Transforming the Voice Channel to Combat Rising Scam Threats

Americans received 77 billion unwanted robocalls in the last 12 months, and 68% of consumers say they will never answer a phone call from an unknown number.
3 Features of a Recession-Proof Restaurant Loyalty Program

With these pillars, a restaurant can ensure its loyalty program is recession-proof and continues to drive customer retention and grow revenue.
STUDY: Diners Prefer Off-Prem to Dine-In

More than 3 in 4 Americans surveyed prefer physical menus to a QR code menu experience, according to US Foods 2023 Diner Dispatch Survey.

Customer Experience/Service

Reservation Management Software Provider Libro Debuts Guest Experience Platform

STUDY: Gen Z, Millennials Twice as Likely to be Omnichannel Shoppers

How Generative AI Maximizes the Direct Channel with Tata Crocombe

How Smart Technology, the Human Touch Shape the Future of Restaurants

VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

RoomRaccoon Announces Direct Integration with Akia to Transform Hotel Guest Communication

Potawatomi Casino Hotel Selects Agilysys POS Solutions to Maximize Return on Experience for Guests and Staff

Digitally Transforming the Voice Channel to Combat Rising Scam Threats

3 Features of a Recession-Proof Restaurant Loyalty Program

STUDY: Diners Prefer Off-Prem to Dine-In