Customer Experience/Service

Based on customer demand for "real people" on the phone, Anthony's has removed its AI assistant Becky.

Only when a business’ enterprise data strategy is optimized can AI be empowered to work for the brand.

With Quicktext’s AI technology, Precise hotels will be able to enhance guest interactions and streamline communication processes, ensuring an unparalleled level of service.

From cashless concessions to interactive promotions, technology can help venues create a more immersive, personalized and convenient sporting event experience.

Consumers are cutting back on alcohol and other purchases, according to a Popmenu study. Restaurant labor costs surge, prompting more tech adoption to meet demand.

Guests want hotels to act as the gateway to an unforgettable travel experience filled with immersive, individualized moments.

From the booking confirmation to post-checkout messaging, QR codes can help automate and elevate the entire experience.

In this newly created position at Omni, Parrotta will oversee hotel operations as well as related brand and guest experience roles.