Customer Experience/Service

The partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions.

Collaboration unites Cloudbeds’ core property management system (PMS), channel manager, and booking engine with Canary Technologies’ guest management system.

New capabilities let hotels offer in-house and future guests VIP-level dining reservations through UrVenue's Itinerary Builder.

Design Is the difference between tech that works — and tech that’s welcome.

American-style sushi restaurant with 74 locations leans into marketing.

By embedding real-time guest intelligence directly into daily workflows, Mews’ AI-powered feature offers hotel IT leaders a practical, low-friction path to data-driven service—empowering every staff member to personalize the guest experience without complexity.

A new framework helps hotels prove the financial and experiential value of concierge services—turning passion into performance metrics.

From AI tools to traffic-driving tech, tech vendors at the National Restaurant Association Show 2025 share insights on what operators are looking for—and what’s coming next.