News Briefs

UrVenue, pioneer of hospitality’s first property experience management system (PXMS), has developed a 3D mapping feature to enable discriminating guests to visualize unique experiences before they book. UrVenue’s 3D Maps help venue operators showcase bookable locations (unspecified locations, by section, or by individual inventory such as a cabana or chaise lounge) in virtual detail to drive additional bookings across multiple experiences and layer them into a cross-booking itinerary builder. This gives guests more choice in how they experience the hotel or resort, plus it drives sales through higher-value bookings and ultimately improves guest satisfaction.

Here are six locations where Interactive 3D Maps are changing the game for experiential property outlets and independent venues around the world:

1. Pools — Pools are one of the most common on-property experiences that hotel operators are eager to showcase and provide their guests with an elevated experience (especially at properties with multiple pools, pools with multiple experiences, or pools with multiple sections). Most guests prefer the freedom of choice in finding a spot that works best for them, whether by the water, under a large umbrella, or in a spacious cabana with a big group. Interactive 3D Maps make it easier for guests to navigate these nuanced booking choices and avoid throwing their towel on a chair to “reserve” their seat at 8:00 a.m. 3D maps also help guests better understand what add-ons and packages are available, from sunscreen and extra towels to picnic baskets and champagne.
2. Nightclubs, Dayclubs, & Lounges — Location is everything in nightclubs, dayclubs, and lounges, which means that some sections are inherently more valuable than others.  Clubs and lounges are leveraging 3D maps to upsell guests on sections that are within arm’s reach of the DJ/entertainment or that accommodate large groups in more private areas.  Giving guests a clear visual helps them book with a much higher degree of confidence, as these types of bookings often require large deposits and/or F&B minimums.
3. Restaurants — High-value seating areas in restaurants, including private dining rooms, chef’s tables, and premium table locations, are some of the most underutilized assets in the hospitality industry.  They are the most exclusive, impeccably designed assets, but guests often go through a cumbersome process to book them. 3D maps provide guests with a clearer and more visually engaging way to understand the restaurant’s options, by showcasing the design and ambiance of each space and allowing guests to get a feel for the atmosphere. Eliminating time-consuming phone calls or email exchanges enables guests to book their desired space with just a few clicks.
4. Mixed-Use Food & Beverage Environments — Mixed use food-and-beverage environments are not new, but being able to book multiple experiences in a singular shopping cart that leverages a 3D map is new – from restaurant reservations to pool table rentals and beyond.  Because these mixed-use environments can be larger than traditional restaurants, 3D maps give customers the lay of the land and help them understand what experiences are available and where they can be found. Outside of a full restaurant, mixed-use food & beverage environments may include a karaoke room, golf suites, a parlor room with its own bowling alley, and a hidden speakeasy lounge.
5. Sportsbooks — Interactive 3D Maps are a game-changer for sportsbook operators looking to showcase their unique seating options and VIP experience packages. Strategically connecting 3D maps can also unlock additional sales and operational benefits, such as including experiences from multiple outlets for a game-day package. From bleacher seats to owner's boxes, locations can be displayed in both static and engaging 360-degree views that allow guests to preview their seating area and overall distance to the big screen.
6. Theaters and Concert Venues — 2D maps with dots for seats is the industry standard, but not every seat should be minimized that way. Opera boxes, VIP sections, cabaret-style tables, and other unique seating options are showcased in all their glory, helping to upsell the uniqueness of the experience and value of the upgrade.

What about other types of spaces?

UrVenue’s Interactive 3D Maps can be fully customized to fit the unique needs of any property, venue, or outlet, providing on-demand information and booking capabilities across all digital channels, and displaying beautifully on any mobile device, computer, TV, tablet, or kiosk. Request a demo today to see how we can help your guests learn, explore, and book more with our Interactive 3D Maps.

As part of a national effort to raise awareness and offer expert insights, Denny's is kicking off a series of summits focused on how companies and individuals can better manage and improve their mental health and wellness.

The first summit is taking place on April 22 at the HPAC Theater in Spartanburg, S.C. The summit will be free to the public and attendees can participate in-person or virtually.

"Denny's has always been committed to feeding people's bodies, minds, and souls, and this summit series perfectly aligns with our holistic approach to wellness," said Kelli Valade, CEO of Denny's. "The COVID-19 pandemic has placed the topics of mental health and personal well-being front and center. Now is the time to think about how we can bring our whole selves to all facets of our lives, including the workplace."

The summit keynote speaker is Dr. Daniel E. Dawes, Senior Vice President for Global Health and Executive Director of the Institute of Global Health Equity at Meharry Medical College. Dawes will discuss the importance of addressing mental health equity and the path forward to achieving a healthier society. Other nationally recognized panelists include:  

• Dr. Shaneeta Johnson, a surgeon, clinician, educator, and researcher at Morehouse School of Medicine and Senior Fellow in Global Health Equity at the Satcher Health Leadership Institute
• Dr. Monique May, a board-certified and licensed family physician best known as the "Physician in the Kitchen"
• Dr. Bennie L. Harris, Chancellor of the University of South Carolina Upstate
• Sharon Lykins, Denny's Vice President of Product Innovation

"Mental health and wellness significantly impact the quality of life of individuals, families, and communities across the Upstate region and beyond," said USC Upstate Chancellor, Bennie L. Harris, Ph.D. "We are thrilled to join forces with a global leader like Denny's to address one of the most critical public health issues of our time."

Journalist Roland S. Martin will moderate two panels, "Mindful Eating," which will address the connection between food and wellness, and "Wellness at the Workplace," which focuses on mental health at work.

A second mental health summit will be offered on October 10 in Nashville, Tennessee.

QSR Automations earned recognition for excellence in customer service and support.

At MURTEC, QSR Automations’ VP of Hardware Solutions and Support, Kathi Klein, received fHospitality Technology ’s 2023 Top Women in Technology Lifetime Achievement Award. 

During her more than 30 years in the restaurant technology industry – half of those at QSR Automations–Klein has amassed incomparable knowledge in understanding and troubleshooting kitchen display, front-of-house, and the associated hardware and networking platforms needed to run them. 

But what truly sets Klein apart is her natural ability to nurture relationships and foster talent, which has made her an effective leader in QSR Automations’ Support Services Team. During her long tenure at QSR Automations, Klein has built one of the industry’s strongest and most effective support teams. In fact, under Klein’s guidance, the team has received a 99 percent satisfaction rate from customers in 2021, and last year handled more than 16,000 inbound and outbound calls, which earned them a bronze award for Excellence in Customer Service from the 2022 Stevie Awards. 

This was the third bronze Stevie award for the team, as last fall, Klein accepted two additional bronze awards from the Stevie Women in Business Awards on behalf of QSR Automations–one for excellence in customer service, and the other for growth. QSR Automations was selected for these honors from more than 1,500 nominations from around the world.

“Just as our technology is the heart of a restaurant kitchen, our people are truly the heart of this business,” said Angela Leet, CEO of QSR Automations. “My colleagues are passionate about innovation both in and out of the office, and it’s immensely gratifying to see them recognized for these achievements.”

QSR Automations, headquartered in Louisville, Ky., with offices in the United Kingdom, is a global industry leader in kitchen automation and guest management services.

Personica, a provider of restaurant marketing solutions, is changing its name back to Fishbowl, effective immediately.

The decision was made to embrace the company’s legacy and strong brand recognition in the industry.

Fishbowl was a pioneer of digital marketing for the restaurant industry. Today the company has more than 50,000 restaurant customers; delivers almost nine billion email and SMS messages annually; and has created more than $10 billion in revenue for clients using its promotional offer platform. As the company looks to expand its reach, offering new products and improved customer service, it will do so "under a name that clients can remember and trust," the company says.

In addition to the rebrand, Fishbowl recently introduced Delightable, the new Guest Relationship Management (GRM) tool designed to help restaurant owners use their own data to build and maintain relationships with their patrons, further enhancing the company’s suite of solutions for the industry.

• 71% of respondents say using data to understand guest preferences and behavior is a top business driver impacting POS upgrade decisions, according to HT’s 2023 POS Software Trends Report.

The rebrand and product launch signal Fishbowl’s continued commitment to providing innovative marketing solutions that cater to the unique needs of the restaurant industry.

 

R.F. Technologies announces a partnership with Solink, adding video-based business intelligence to its full line of restaurant solutions. Video analytics is available through R.F. Technologies' Big Dog brand. "Solink becomes a complement to our Big Dog Difference video solutions, along with Big Dog Voice, Design Services, Video System Monitoring, and the coming artificial intelligence," states CEO Bob Noorian.

Solink is a leader in video security and data analytics, offering purpose-built video security and business intelligence. These cloud-based solutions provide management visibility at a glance. Through customizable dashboards, restaurant management can remotely monitor operations. The video analytics system automatically creates video clips tied to transactions, where management can quickly see anomalies, watching only relevant parts of a recording instead of sifting through hours of coverage. This business intelligence is valuable not only for loss prevention, but for staff training and business improvement as well.

Big Dog cameras work seamlessly with video analytics, providing restaurant operators the data needed to succeed. Noorian adds, "With the current evolution of restaurant management increasingly occurring remotely at the Operator level, HD camera systems professionally designed, installed, and fully operational are a requirement for the QSR business. Further, Operators need scalable solutions not only for advanced solutions like analytics, but for the coming wave of artificial intelligence."

R.F. Technologies is the complete solutions provider to the restaurant industry, including drive-thru systems, digital menu boards, and surveillance systems. Video Analytics solutions are available through R.F. Technologies' Big Dog brand at www.rfdrivethru.com and (800) 598-2370. 

With this announcement, RFT begins providing the full line of Solink capabilities. RFT President Joe Gierut explains, "The benefits from using video analytics seem endless. Whether for loss prevention, security, operations, or business improvement, customers can expect to be highly satisfied with their investment."

Vispero™ and TPGi® are pleased to announce that the most popular screen reader worldwide, JAWS®, is now available in kiosks and other self-service devices. This software will allow all enterprises, including restaurants, to increase their revenue by capturing the overlooked, underserved market of customers with visual impairments. It empowers users who are blind or have low vision to enjoy increased independence when performing tasks such as ordering at a quick-service restaurant or café.

JAWS for Kiosk software is an enterprise-supported screen reader which provides a text-to-speech audio output on self-service kiosks. It can be used with both Microsoft Windows and Android® operating systems. JAWS for Kiosk provides customizable, context-specific instructional messaging to assist users with disabilities and is available in more than 40 languages with a variety of voice options.

This innovative accessibility breakthrough has already been selected by some of the largest companies in the world and is highly scalable. The software has won three industry awards, including a Living the Values Award from one of the largest Quick-Service Restaurant (QSR) companies in the world as a Global Technology Provider that puts customers first and creates an inclusive environment.

"We are committed to making the world a more accessible place, and this innovation is an important part of our strategy to do just that," said Bob Ciminera, CEO of Vispero.

TPGi will demonstrate JAWS for Kiosk at the National Restaurant Association, Booth 6966, on May 20-23, 2023, in Chicago, Illinois.