Customer Experience/Service

Travel Outlook’s Annette the Virtual Hotel Agent Partners with Curator Hotel & Resort Collection to Offer Conversational AI for its Collection of Exclusive Properties
Annette's warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest's request, even when they narrate or speak in long-winded sentences.
Honeywell Joins the Marriott Design Lab to Collaborate on an Improved In-Room Guest Experience
Honeywell will work with the Marriott Design Lab to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessible, inclusive and delightful.

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months

Hospitality brand unlocks deeper voice-of-the-customer insights, captures real-time sentiment, and prioritizes areas for improvement.
Uniguest Releases Next Generation Digital Hotel Guest Directory to Enhance Guest Experience

Digital Hotel Guest Directory is an interactive tool for hotels to share key information efficiently with guests and leverage revenue generating opportunities.
Tattle Adds SMS Survey Distribution

SMS will increase the reach of Its customer survey capabilities and drive more actionable feedback insights for their partners.
Restaurant Data Privacy in 2023: What to Do Now?

The RTN Town Hall focused on new data privacy laws and what operators need to move to the top of their to-do lists.
Designing & Implementing a Loyalty Program for Your Restaurant

Any restaurant can offer a loyalty program, from fine dining restaurants or to fast-casual establishments. Learn all about loyalty programs — including how to implement one that works for your restaurant.
CASE STUDY: How Stout NYC Hospitality Group is Using Technology to Improve Guest Experiences

Wait times for food and drinks have always been a pain point, and this operator wanted a solution that could not only cut down wait times but also streamline the ordering and payment process for staff.
Alliants Appoints SVP of Data & Strategy

Kashif is returning to Alliants, having previously worked with the customer experience experts as Client Director from 2011 to 2017.
Integrated Systems at Reserva Alecrim Eco Suites Resort Drive 60% Increase in Guest Spend

SIHOT enables eco resort to advance revenue and strategic growth by unburdening staff from unnecessary admin to capitalise on its direct booking business.

Travel Outlook’s Annette the Virtual Hotel Agent Partners with Curator Hotel & Resort Collection to Offer Conversational AI for its Collection of Exclusive Properties

Honeywell Joins the Marriott Design Lab to Collaborate on an Improved In-Room Guest Experience

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months

Uniguest Releases Next Generation Digital Hotel Guest Directory to Enhance Guest Experience

Tattle Adds SMS Survey Distribution

Restaurant Data Privacy in 2023: What to Do Now?

Designing & Implementing a Loyalty Program for Your Restaurant

CASE STUDY: How Stout NYC Hospitality Group is Using Technology to Improve Guest Experiences

Alliants Appoints SVP of Data & Strategy

Integrated Systems at Reserva Alecrim Eco Suites Resort Drive 60% Increase in Guest Spend