Customer Experience/Service

The in-room digital concierge devices allow guests to order room service, connect to the front desk, view nearby community events, rent a taxi, and more.

Millennials consider digital connectivity a vital basic human need and require digital tools from travel organizations.

Guests will be able to try virtual reality in a Vive Zone which offers gaming, entertainment and interactions in a fully digital generated environment.

Strategic partnership allows hotels to drive direct business with advocacy

Routier's technology prompts guests to fill out a customized satisfaction survey when they connect to the hotel's WiFi network.

But only 9% of consumers said online reviews helped them to make their booking decision.

Hotel guests will be able to use their smartphones and in-room tablets to access hotel services, check-in and check-out, order in-room dining, access hotel information and communicate with hotel staff.

CafeX Live Assist helps customer service representatives interact with customers via text chat, co-browsing, click-to-call and face-to-face video collaboration.