Customer Experience/Service

The app is available in five languages and offers expanded digital features, customized travel content, one-button navigation and a swipe-able discovery home screen.

In the fourth quarter of 2017, Punchh added 12 new restaurant brands to its client list.

Learn how a master digital wallet can help hotels drive mobile-centric guest personalization at the booking and check-in stages of the customer journey.

KFC focused on improving the customer experience within its mobile app through promotions such as personalized communications and proximity-based rewards.

Services such as check-in/check-out, service requests and selecting room locations don't need a human touch.

Now diners can get on the waitlist at nearby restaurants using DineTime Alexa skill.

IBC drives consumer demand by connecting more channel managers and more property management systems with more distribution channels.

Guests are impressed by the convenience of the mobile charging stations, leading to positive hotel reviews.