Customer Experience/Service

Punchh Adds Pieology, El Pollo Loco, Smashburger and Veggie Grill to Its Client List

In the fourth quarter of 2017, Punchh added 12 new restaurant brands to its client list.
Drive Personalization During the Booking, Check-in Process with a Master Digital Wallet

Learn how a master digital wallet can help hotels drive mobile-centric guest personalization at the booking and check-in stages of the customer journey.
European KFC Franchisee Used Mobile Marketing to Achieve Double Digit Same Store Revenue Growth

KFC focused on improving the customer experience within its mobile app through promotions such as personalized communications and proximity-based rewards.
Oracle Survey: Free Up Staff for Personalized Service by Automating Transactional Services

Services such as check-in/check-out, service requests and selecting room locations don't need a human touch.
DineTime Updates Amazon Alexa Skill

Now diners can get on the waitlist at nearby restaurants using DineTime Alexa skill.
Cambria White Plains Hotel Improves Customer Experience, Reviews with Mobile Device Charging System

Guests are impressed by the convenience of the mobile charging stations, leading to positive hotel reviews.
IBC White-Labeling Its CRS for Brands, Soft Brands and Management Companies

IBC drives consumer demand by connecting more channel managers and more property management systems with more distribution channels.
Symphony Technology Group Acquires Fishbowl

STG is a strategic private equity firm.

Maestro PMS Announces 2017 Software Development Roadmap for Independent Operators