Customer Experience/Service

Routier Awarded U.S. Patent for Hotel Guest Engagement Technology
Hotel management platform receives patent on installation-free guest engagement technologies that create zero latency for end user.
Autopilot from HotelChamp uses AI to Turn Static Hotel Website into "Living" and Responsive One
Autopilot is not a chatbot or digital concierge, instead it offers a website that will guide guests through the booking process and offer the right information, interaction or offer at the right time.

The Kimberly Hotel Partners with handy

handy is a mobile device that provides guests with 24/7 connectivity to guest services as well as free WiFi.
The St. Regis Atlanta Installs In-Room Tablets to Improve Guest Experience

Tablets allow the guests to control lighting, AC, order room service while also integrating with the hotel's PMS and POS.
Restaurants: Use Technology to Keep Up with Walk-Ins, Waitlists, and Reservations During the Holidays

From a virtual floorplan to eliminating no-shows with an online reservation app, restaurants have a host of solutions at their fingertips this holiday season.
Crystal Springs Resort Improves Guest, Staff Experience with New POS

With multiple F&B outlets, Crystal Springs required a robust and adaptable POS for seamless operation and service.
LIFEWTR and Marriott Hotels Join Forces to Offer Augmented Reality Art Experience

In a marriage of art and technology, guests are encouraged to browse virtual artwork and transform the walls of their guest room via augmented reality.
Six Senses Zighy Bay Resort Updates Guestroom Infotainment Experience

Resort upgraded from legacy IPTV platform with 50 satellite channels to new system offering full HD capability and integration with VOD service as well as Chromecast capabilities.
Over Half of Americans Turn to Friends & Family to Find New Restaurants

SevenRooms report shows Americans lean more heavily on personal recommendations, including those made on social media.
Brooklyn Food Hall Solves Cellular Coverage Problems

Food halls and restaurants need to provide good cellular reception if they want to keep their guests happy.

Routier Awarded U.S. Patent for Hotel Guest Engagement Technology

Autopilot from HotelChamp uses AI to Turn Static Hotel Website into "Living" and Responsive One

The Kimberly Hotel Partners with handy

The St. Regis Atlanta Installs In-Room Tablets to Improve Guest Experience

Restaurants: Use Technology to Keep Up with Walk-Ins, Waitlists, and Reservations During the Holidays

Crystal Springs Resort Improves Guest, Staff Experience with New POS

LIFEWTR and Marriott Hotels Join Forces to Offer Augmented Reality Art Experience

Six Senses Zighy Bay Resort Updates Guestroom Infotainment Experience

Over Half of Americans Turn to Friends & Family to Find New Restaurants

Brooklyn Food Hall Solves Cellular Coverage Problems