The St. Regis Atlanta Installs In-Room Tablets to Improve Guest Experience
Intelity, an integrated guest services platform, is now live at the The St. Regis Atlanta, providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort’s multi-million dollar, property-wide refresh expected to be completed in early 2019.
An important aspect of the remodel was catering to tech-savvy travelers, which is why the hotel installed Intelity’s in-room tablets, allowing guests to control room features such as lighting and air conditioning, order room service, and access helpful information about hotel amenities. On the management side, the Intelity platform integrates with LightSpeed, the Marriott property management system, and is also fully integrated with the hotel’s point-of-sale system MICROS Simphony. These integrations along with Intelity staff facing platform connect staff directly with guests so they can easily manage service requests for housekeeping, transportation, and concierge.
“The St. Regis Atlanta is timelessly Southern, and now exquisitely reimagined,” said Guntram Merl, general manager of The St. Regis Atlanta. “The refresh of our elegant hotel and integration of the Intelity platform will delight new travelers, as well as returning guests who have visited over the past 10 years.” Each guest room and suite is attended by the St. Regis Butler Service, an ever-present yet unobtrusive service dedicated to meeting the needs of discerning global travelers.
The St. Regis Atlanta is a 26-floor development featuring 151 luxuriously-appointed guest rooms and suites, 53 residences, and more than 16,000 square feet of contemporary meeting and event space. Located in exclusive Buckhead, the St. Regis is within walking distance of Atlanta’s finest specialty shopping, restaurants, art galleries, and landmark corporations. It’s a distinctive destination where Georgian architecture and style are effortlessly married with modern technology.
Implementing the Intelity platform means the St. Regis Atlanta meets AAA’s new technological requirements, and ensures the resort will retain its AAA Five Diamond status. In 2014, the St. Regis Atlanta was named Condé Nast Traveler’s #1 Business Hotel in the World and one of the World’s Best Large City Hotels by Travel + Leisure. It also received Forbes Travel Guide’s Four Star Award and Travel Weekly’s Silver Award for Best Pool Design.