Customer Experience/Service

World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members.

New iHome bedside clock is capable of wirelessly powering all Qi charging devices including all newer Samsung and iPhone models.

Guest requests will now be tracked resulting in higher quality service delivery, faster response rate, increased operational efficiency and lower costs.

Patents protect 46 intellectual property innovations for OceanMedallion, its wearable device powering its guest experience platform.

One-third of retailers plan to use virtual and augmented reality in three years

Research reveals online streaming, voice-activated assistants lessen guest reliance on traditional hotel amenities such as VOD and guestroom telephones.

Hotel management software adopts robust cloud-computing platform  

Guests can order food, interact with the concierge via the in-room Apple TV.