Crystal Springs Resort Improves Guest, Staff Experience with New POS

Agilysys, Inc., a global provider of next-generation hospitality software solutions and services, announced that its InfoGenesis POS solution was selected by Crystal Springs Resort as the point-of-sale system to be implemented across the multi-property resort to provide a more seamless guest experience across the properties and ensure ease-of-use and mobility for the staff.

As a large resort with numerous food and beverage outlets, Crystal Springs required a robust yet highly adaptable and functional point-of-sale solution that could be implemented and operated with ease across the enterprise. Resort operators decided InfoGenesis POS possessed the scalable capabilities needed to unify all food and beverage outlets, increasing synergies between its properties and allowing for seamless operation and service.

“Agilysys is successfully meeting our complex demands with compliance as well as mobility,” said Larry Slonaker, chief information officer at Crystal Springs Resort Properties. “InfoGenesis gives us the ability to enhance the guest experience across a number of customer touch points. For instance, more and more guests want to order food and drinks right before their last hole out on the golf course so that it’s ready in the cafe by the time they finish their round—with Agilysys as a partner we now have that capability available to our guests.”

InfoGenesis POS, a point-of-sale solution used among luxury hotels and resorts, is a comprehensive POS system that combines highly interactive terminal and tablet touchscreen applications with industry-leading offline capabilities. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, combined with multi-language support, help to drive service flexibility and increased operational efficiency.

Crystal Springs Resort is an acclaimed four-season resort destination in the New York Metro. Located in the rolling farmland of New Jersey, the resort is just an hour’s drive from New York City. Crystal Springs Resort’s 4,000+ acre getaway is a playground for all ages.