Customer Experience/Service

A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.

Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile and costly.

Defined as business travel with some form of leisure time included, the hospitality industry has seen a sharp rise in “blended travel.” Keep in mind they are business travelers first. Here are four other tips.

Properties that do everything in their power to reunite these items with their owners will earn the best badge you can earn in the hospitality sector — brand loyalty.

AI offers many benefits across different business areas, making it a powerful tool for enhancing customer understanding, empowering decision-making, and achieving seamless efficiency.

Brands such as Domino’s, Panera, IHOP, Hilton, and Marriott are using AI to improve safety, quality, efficiency, sustainability, transparency.

CKE chose GuestXM to streamline their tech stack and gain more actionable insights from a platform purpose-built for restaurants.

Newly expanded strategic alliance to create more streamlined hotel operations and a more robust in-room IPTV experience for guests of InnSpire-powered properties around the globe.