Concierge

New CC6000 and CC600 Customer Concierge kiosks offers quick access to information as well as a camera for video chat support.

Firmdale concierges can now book guest transportation all in one interface and have confirmations and real-time status updates automatically communicated to guests via email and text.

Nuvola's Concierge module allows staff to manage reservations, guest itineraries and additional daily tasks efficiently and effectively in real-time.

After Ivy's launch, the Grand Cascades Lodge saw 25% increased guest engagement, 59% automation of guest communications, and 26% of 5-star-rating guests writing positive TripAdvisor reviews.

Tech-hospitality brand, Domio, introduces new apartment-hotel concept in the city’s Warehouse District.

How Dream Hotels is changing the way guests communicate.

From virtual concierges to biometrics to UCC integration, hospitality benefits from digital reinvention.

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.