Recognizing the potential technology holds to create a more elevated guest experience, JW Marriott Miami Resort & Spa has partnered with Nuvola, an all-in-one comprehensive hotel tech platform, to develop a new custom-designed guest services department through Concierge. The module works as a digital extension of JW Marriott Turnberry’s concierge team, allowing staff to manage reservations, guest itineraries and additional daily tasks efficiently and effectively in real-time.
“The concierge department is one of the most instrumental teams of a resort with the sole purpose of creating an exceptional experience for our guests. We are thrilled to be working with a solutions provider that is dedicated to offering comprehensive solutions to enhance these core services,” said Jeffrey Klein, VP and Managing Director. “Since deploying Nuvola’s Concierge, we have seen an increase in ease of daily task management for our staff and hence the customer satisfaction for our guests.”
Integrated with Google, Yelp and OpenTable, Nuvola’s Concierge seamlessly provides all of the tools necessary for a luxury guest services team, including unique accessibility from mobile devices. The easy-to-use module creates a stronger line of direct communication that improves interdepartmental coordination, increases productivity and upgrades the overall guest experience.
Nuvola’s Concierge module is user-friendly, intuitive, requires minimum training and comes with 24/7 in-house customer support. With implementation of the Concierge module being swift and painless, and Nuvola’s nimble software development team providing consistent upgrades to the product, Turnberry has been able to incorporate a custom-tailored solution to fit their specific needs.