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08/10/2021

Church's Chicken Transforms Ops with Managed Mobility Solution

Restaurants are increasingly turning to technology to improve operations and guest experience and companies embracing connected solutions are seeing very positive results, says Mobility CG.
Anna Wolfe
Senior Editor - Restaurants
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a store front at day

Mobility CG, an enterprise managed mobility solution provider, has partnered with Church’s Chicken to provide carrier-connected devices to its restaurants in the U.S. and internationally as part of an initiative to improve operations and increase efficiency.

Earlier this year, Church’s Chicken announced it was ditching its legacy systems. The devices are part of the QSR's digital initiative aimed at unifying its restaurant ecosystem to help franchisees and field teams access core operating systems, including reporting dashboards, training websites and other store systems on a single platform. The tablets are connected to the cloud through a digital app-based tool called OPS 360 that enables remote restaurant management

[Church’s Chicken Expands Third-Party Delivery Options]

Mobility CG worked with Church’s to select and procure tablets and accessories capable of supporting busy restaurant operations.

The program uses custom-branded tablets and hand and neck/shoulder straps that attach to the case so that the devices are secure and always within reach of employees.

As Church’s full-service mobility solutions provider, Mobility CG provides warehousing, provisioning, mobile device management (MDM), asset tagging, kitting, staging and deployment solutions to ensure that every device is securely loaded with the right software and the tablets are immediately ready to use upon receipt at the restaurant. The program also includes an advanced exchange program that includes repairing and replacing any devices damaged in the course of operations.

New Menu Items? No problem

As a result of the new digital ecosystem, Church’s successfully rolled-out a new menu item – its chicken sandwich – to its U.S. restaurants virtually. All training procedures were delivered to Church’s restaurant teams on the connected tablets through the OPS 360 app. The program is now being rolled out internationally.