Check-In Service Grows Revenue and Promotes Loyalty
CheckMate, a new service focused on innovative hotel check-in and other hospitality services, today announced the beta launch of its platform to help hotels and online travel agencies (OTAs) improve and enhance the guest check-in process.
CheckMate’s white-labeled technology allows hotels and distributors to provide a betterexperience for hotel guests through timely mobile services. Through CheckMate’s platform, travelers can request room preferences, communicate arrival times, receive last-minute upgrade offers, submit loyalty numbers, and receive room status alerts and other direct communication from the hotel in advance of arrival. Hotels use CheckMate to streamline check-in and allow guests to bypass the lines and wait at the front desk.
CheckMate’s platform is compatible with all hotel property management systems (PMS). Hotels looking to execute the service do not need to purchase new hardware; there are no development or installation fees, and hotel training and onboarding is quick and easy. The guest experience is white-labeled under the hotel’s brand, so it extends the hotel’s service promise. Partner hotels pay a monthly fee to access the service and, in return, CheckMate’s mobile and online upgrade tools allow hotels to promote special offers on premium inventory and amenities to increase RevPAR. Hotel groups already using the CheckMate platform include Commune Hotels + Resorts, MetWest Terra Hospitality, and Pacific Hospitality Group.
Implementation is also easy for other distribution partners like travel agents and search engines, enabling them to provide their customers with enhanced service at any hotel. This enhances branded customer service, and partners can leverage CheckMate’s room intelligence data to request specific room categories and preferences on behalf of the guest. Room 77, PointsHound, and Alliance Reservations Network are among the distribution partners already live.
CheckMate’s white-labeled technology allows hotels and distributors to provide a betterexperience for hotel guests through timely mobile services. Through CheckMate’s platform, travelers can request room preferences, communicate arrival times, receive last-minute upgrade offers, submit loyalty numbers, and receive room status alerts and other direct communication from the hotel in advance of arrival. Hotels use CheckMate to streamline check-in and allow guests to bypass the lines and wait at the front desk.
CheckMate’s platform is compatible with all hotel property management systems (PMS). Hotels looking to execute the service do not need to purchase new hardware; there are no development or installation fees, and hotel training and onboarding is quick and easy. The guest experience is white-labeled under the hotel’s brand, so it extends the hotel’s service promise. Partner hotels pay a monthly fee to access the service and, in return, CheckMate’s mobile and online upgrade tools allow hotels to promote special offers on premium inventory and amenities to increase RevPAR. Hotel groups already using the CheckMate platform include Commune Hotels + Resorts, MetWest Terra Hospitality, and Pacific Hospitality Group.
Implementation is also easy for other distribution partners like travel agents and search engines, enabling them to provide their customers with enhanced service at any hotel. This enhances branded customer service, and partners can leverage CheckMate’s room intelligence data to request specific room categories and preferences on behalf of the guest. Room 77, PointsHound, and Alliance Reservations Network are among the distribution partners already live.