Caesars Entertainment UK Adds Contactless Food & Beverage Ordering, Payment Self-Service

Caesars Entertainment - UK has expanded its existing relationship with Agilysys  with the addition of its new contactless food and beverage ordering solution, IG OnDemand, across its properties. 

A longtime user of Agilysys’ InfoGenesis POS, Caesars looked to Agilysys again to solve their touchless guest food & beverage ordering challenges while encouraging social distancing. IG OnDemand is helping Caesars to provide contactless self-service at 7 of their UK-based casinos for their main bars and gaming floors, while providing an exceptional guest experience.

With IG OnDemand, Caesars can:

• Allow guests to view and order from a variety of food & beverage locations.
• Enable guest spending at any time, on any mobile device.
• Increase revenue opportunities through the added convenience as guests order directly from their personal devices.
• Deploy real-time menu updates with flexible configuration.
• Adapt more easily to social-distancing demands while maintaining excellent guest service. 

“When we looked for a way to extend our existing InfoGenesis POS with contactless guest self-service, Agilysys IG OnDemand was ready,” said Caesars-UK Food and Beverage Director, Rob Wear. “IG OnDemand is helping us enhance our service while encouraging social distancing to help keep guests and staff safe as well as optimising operations and increasing F&B revenue.”