Best Western Premier Resort Enables Mobile Check-in and Out

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Best Western Premier Resort Enables Mobile Check-in and Out

04/28/2015
Best Western Premier Eden Resort has partnered with StayNTouch Inc. to implement the company’s cloud PMS Mobile Overlay Platform. The resort is a Best Western Premier resort boosting 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County, Pennsylvania.
 
With today’s traveler looking for a more personal, convenient guest experience, The Eden Resort is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet). These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.
 
Checkouts are similarly expedited.  A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts.  Designed as a plug-in to the hotel’s existing PMS, a major differentiator of the StayNTouch Platform is that it is both white-labeled and directly integrated with the PMS, allowing guest actions to be reflected in the PMS in real-time.
 
In addition, The Eden Resort added the housekeeping team to the StayNTouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, further expediting the guest check-in process.
 
The Eden Resort Implemented three StayNTouch cloud solutions on one platform:
StayNTouch Rover FrontOffice™:  Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.  Including remote key encoding & secure credit card swipe featuring P2P encryption.  Enables staff flexibility to service guests anytime, anywhere.
 
StayNTouch Zest Web™:  Mobile Web experience enabling branded guest pre-engagement.  Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment, all without the need for downloading an app.
 
StayNTouch - Rover Housekeeping™:  Via any mobile device (Smartphone, iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.
 
"The StayNTouch mobile staff and guest solutions have been a great addition to our resorts,” said, Stephen Sikking, General Partner at the Eden Resort, “Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process. While at the same time we have seen housekeeping becoming more efficient with having room status information up to date on their tablets”