Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 1/23/2023
What the Data Reveals About Key Pre-Stay Questions You Can Automate
Beyond the prospects of using automated tools like a chatbot to prevent booking abandonment and save your team time, getting more data on what guests are asking helps to focus your resources and more effectively answer, “What do we do next to grow the brand?” - 1/22/2023
2022 Hotel Visionary Winner: Hyatt Hotels
Hyatt Hotels won its Visionary Award for its revolution of the digital key experience. Find out how the brand and its partners were able to create a product that is as simple to use as a plastic keycard. - 1/18/2023
Eight Pieces of Advice for Hotel Tech Startups from Quore’s Founder
Now that his “startup” is 10 years old, Scott Schaedle shares the lessons he's learned to help him build a successful business. - 1/18/2023
Information Overload: The Importance of Tracking the Right Metrics
Hoteliers are constantly asked to sift through growing volumes of complex data to make sound business decisions. But to get the most out of that data, they need to track the right metrics. Here are three examples of how hospitality organizations can do just that. - 1/17/2023
Time-to-Hire Is Proving Essential During Hospitality Staffing Shortage
In this candidate-driven market, if the hiring process is even slightly delayed, candidates will move on to the next offer. - 1/17/2023
New Wi-Fi Predictions for 2023 Mean Hoteliers Need to Get Up to Speed with Network Technology
Wi-Fi 7, continued access point and switch shortages, Passpoint hotspot deployments, and the convergence of Wi-Fi + 5G are heading our way. - 1/12/2023
Wynn and Encore Resorts to Provide Guests with 24/7 Telehealth Services
“We provide elite venues and services to our valued guests and their families. The health and safety of our guests is our number one priority, and this service helps with that promise.” - 1/12/2023
Accor Singapore Properties to Get Renewable Drinking Water Made Purely From Sunlight and Air
Accor is partnering with SOURCE Global, PBC to bring a sustainable bottled drinking water brand to prominent hotels in Singapore. - 1/11/2023
How Breakthroughs in Hotel Booking Tech Can Create Massive Shifts in Customer Loyalty + Ensure a Seamless Customer Experience
After the pandemic, 60% of customers have higher expectations for their customer experience, and data shows that 61% of consumers will abandon brands after just one bad experience. - 1/11/2023
How ChatGPT Can Evolve Hotel Search
ChatGPT is an artificial intelligence chatbot that is very adept at imitating human conversational versatility when delivering answers to any number of questions or creative requests.
