ARTICLES BY THIS AUTHOR
- 3/1/2006
Faster Data, Better Decisions
Tell a manager the results he got three weeks ago, and he's likely to recollect some of the decisions and ideas that fed into it. Tell that manager the results from yesterday, and he or she will recall a lot more detail. An hour ago? Even better. And if you can predict what will happen when the next shift end, then it is a whole new world. - 3/1/2006
The Power of Security
Network security breaches continue to threaten customer confidence, productivity, corporate image, and companies' bottom lines - 3/1/2006
2006 Loyalty Report
Customer experience management seeks to align strategy, business culture, customer information, and technology for mutual benefit and to enhance experiences and long-term brand value as a result. - 1/1/2006
Lucky Sevens
Seven years can pass in the blink of an eye. As I was registering my daughter for kindergarten for this fall, it struck me how quickly time goes by. - 1/1/2006
Pinehurst Sporting Digital TV
Pinehurst Resort upgrades its three historic hotels to a sigNETure TV solution from LodgeNet Entertainment Corporation. - 1/1/2006
The Hills are Alive With HSIA
Hotels expand coverage to lure business and leisure travelers - 1/1/2006
Test Center
When testing a product it is always important to put it through the most rigorous situations possible.