ARTICLES BY THIS AUTHOR
- 4/1/2006
Research: April 2006
According to a recent study commissioned by the Web Marketing Association, restaurant websites continue to under perform. - 3/1/2006
Interfacing with the Future
Hotel Technology Next Generation (HTNG) was founded in June 2002 by a group of hotel executives and technology vendors with the broad objective of addressing the structure of the industry, with the ultimate goal of building systems that would work better together. - 3/1/2006
Up To Speed
In the restaurant industry, speed can become a way of life. Whether it is timing the drive-thru at a quick-service chain, kitchen timers at a fast-casual restaurant, or wait times for the casual diner, nearly all restaurants keep close track of speed and efficiency. For the foodservice industry, time really is money and any good restaurant manager recognizes that speedy service is an essential ingredient in the delivery of an enjoyable dining experience for guests. - 3/1/2006
Lines of Communication
Check please? Would you like to upsize your meal? Did the last void rung up seem suspicious? Such questions have become commonplace at many restaurants--from quick-service, fast- and traditional casual, to white tablecloth establishments. The explosive growth and adoption of wireless technologies are allowing the three key stakeholders--customers, employees, and managers--to obtain more accurate answers than with hard-wired and analog solutions. - 3/1/2006
Whataburger Cooks Up Job Scheduling
Whataburger, a restaurant chain in the Southern U.S., has chosen Advanced Systems Concepts, ActiveBatch job scheduling system (advsyscon.com) to manage batch data processing chores at its central data center. - 3/1/2006
Faster Data, Better Decisions
Tell a manager the results he got three weeks ago, and he's likely to recollect some of the decisions and ideas that fed into it. Tell that manager the results from yesterday, and he or she will recall a lot more detail. An hour ago? Even better. And if you can predict what will happen when the next shift end, then it is a whole new world. - 3/1/2006
Everything Bad
Every so often a book comes out and creates a buzz. In the blink of an eye, talk shows, commentaries and editorial pages are filled with critiques or fawning interviews of the latest and hottest author. By and large, I've tried to keep HT's pages clear of the hype. Business philosophies come and go, and well-run organizations seldom come from lessons learned from the pages of a paperback book. - 3/1/2006
The Power of Security
Network security breaches continue to threaten customer confidence, productivity, corporate image, and companies' bottom lines - 3/1/2006
2006 Loyalty Report
Customer experience management seeks to align strategy, business culture, customer information, and technology for mutual benefit and to enhance experiences and long-term brand value as a result.