ARTICLES BY THIS AUTHOR
- 7/18/2017
Sonoma Hotel & Spa Improves Guest Experience with Texting
Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery. - 7/18/2017
SiteMinder Brings GDS Representation In-House
In the last year, GDS by SiteMinder gained its own chain code and more than tripled in hotel users. - 7/18/2017
The Durham Hotel Offers Seamless Guest Experience with High-Speed Internet
Hotel installed GPON-based Optical LAN solution (OLS) to deliver high-speed data, voice and video to guests. - 7/18/2017
5 Things to Consider Before Developing Food Delivery Operations
Operators must carefully consider all their options before deciding on an in-house fleet or a third-party partnership. - 7/17/2017
Accenture Interactive, Marriott International and 1776 Launch the Travel Experience Incubator
New U.S. program challenges startup community to develop innovative solutions that enhance the travel experience. - 7/17/2017
Elo, Kitchen Armor Team Up to Enhance Operations at Shake Shack
Kitchen Armor Expo Screens are configured to support gestures and a 10-point, multi-touch, tablet-like experience compatible for use with latex or cloth gloves. - 7/17/2017
Papa John’s Launches Facebook Instant Ordering
Customers can access Papa John’s Facebook Instant Experience through several entry points so they can order pizza without ever having to leave the Facebook app. - 7/17/2017
Two Reasons Why Hotels Should Embrace Chatbot Tech
Chatbots will allow hoteliers to improve customer service for guests and offer employees efficient training resources. - 7/17/2017
Travelport’s New Hotel Retail Tool to Drive Hotel Bookings
Hotel Retail is fully integrated into Travelport's platform and gives Travelport Smartpoint-connected agencies efficient and seamless access to hotel details, amenities and location. - 7/16/2017
accesso to Acquire The Experience Engine
Acquisition will allow accesso to offer more personalization and real-time marketing to customers at theme parks, ski resorts, hotels and QSRs.