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03/09/2021

Agilysys & CITCON Announce Partnership Providing Integrated Hospitality Payment Acceptance

Michal Christine Escobar
Senior Editor (Hotels)
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Agilysys, Inc., a global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, and CITCON, a mobile payment platform, announced a new partnership to increase market presence for both companies by enabling global hospitality providers to provide travelers access to mobile wallet solutions from around the world.

CITCON is a mobile wallet payment provider globally. The technology company offers a variety of wallet brands including PayPal, Venmo, Alipay, WeChat Pay and more, and is the only fully licensed U.S.-based acquirer of Alipay, WeChat Pay and China UnionPay. CITCON is a total omni-channel commerce payment and marketing solutions provider with technology integration and service teams based in North America, Europe and China.

In the US, merchants enabling PayPal and Venmo acceptance have seen increases in average order value while also expanding cashless transactions to those who don’t have credit cards. With less than 10% of Asian transactions occurring on credit cards, and similar dynamics in Latin America and parts of Europe, enabling mobile wallet transactions is key to growth with non-US customer bases.

“Agilysys is an innovative solution provider in the hospitality industry,” said Wei Jiang, COO of CITCON. “We are pleased to enter into this new agreement that will enable us both to better help hospitality customers serve their guests’ payment needs.”

“We are excited about our new partnership with CITCON,” said Agilysys Chief Technology Officer, Dr. Prabuddha Biswas. “We are seeing strong demand for acceptance of mobile wallet brands by our hospitality customers’ guests, and we believe that the CITCON/Agilysys partnership can successfully meet these needs. With the availability of mobile wallet solutions, Agilysys customers are well positioned to welcome their guests with additional payment options including QR-based wallets. The pandemic has shown the value of contactless QR-based transactions. Enabling these payments through CITCON helps position Agilysys customers as progressive health and safety leaders.”