WorkJam Unveils New Secure Enterprise-Class Messaging System

WorkJam, a global digital workplace solutions provider, unveiled its new fully-integrated messaging system. The upgrades allow employers to provide more robust, secure, direct communication between managers and associates. The new functionality further streamlines communication — creating a unified employee experience across an ever-growing number of channels, devices, and touchpoints to improve workplace efficiency and satisfaction.

The straightforward, closed-network messaging system enables employers and employees to send direct messages and share files within secured chat rooms, which can be created to address one-off issues or maintain an ongoing conversation. The chat system ultimately allows for quick decision-making based on actionable information accessible on mobile devices, improving efficiency for both employers and employees.

Without a designated communication solution in place, employees turn to commercial chat options to have conversations about work. While these solutions allow employees to communicate freely, managers and head office have no way of auditing interactions to ensure compliance to corporate standards nor can they be assured of data security. Additionally, other technology vendors offering messaging for frontline employees are creating risk for employers as they lack security measures that prevent inactive or non-employees from accessing the messaging system.

The new messaging functionality further supports other features of the WorkJam Digital Workplace. Together in one platform, simple communication compliments modules like task management, scheduling, and training. The unified platform enables the head office, regional, district, and location managers to bring agility to how they manage operations.

WorkJam’s chat upgrades equip non-desk workers with the ability to share tactics that help them better serve customers. Further, the system enables employees to ask questions and receive answers without having to physically search for a manager. This increased efficiency in task execution allows associates to quickly collaborate, make decisions, and create more memorable customer experiences.