Who Gets the Blame for a Bad Third-Party Delivery Experience?

Press enter to search
Close search
Open Menu
RESTAURANT TECHNOLOGY NETWORK (RTN) EXCLUSIVE: RTN co-founder, Angela Diffly shares perspective on the struggles restaurants face when third party delivery goes wrong.

Who Gets the Blame for a Bad Third-Party Delivery Experience?

By Restaurant Technology Network - 09/19/2019

It’s a consumer-driven world. And consumers are pretty savvy. Sure, my delivered food may not be as good as the last time I ate there. But remember this. You’re not eating there. You’re eating far away from where the food was prepared. So we need to adjust our expectations accordingly.

Check out the latest Restaurant Technology Network blog from co-founder, Angela Diffly. 


More Blog Posts In This Series

Eclipse Hotels Group Deploys Quore to Enhance Customer Service

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.

The Economic Downturn’s Impact on Women: A Shecession

COVID-19 has upended lives around the world, but the economic downturn has disproportionately affected women. One in four women are thinking about reducing their job responsibilities or quitting work altogether.

Frontline Communications Are Critical

Choice Hotels Canada uses an employee-facing app to better engage with, educate and recognize frontline staff.