Co-Founder Chris Baggott and CEO Meredith Sandland today announced the launch of their new venture, Empower Delivery. Born from ClusterTruck, the vertically integrated virtual restaurant and ghost kitchen, Empower Delivery is a software company that enables delivery-centric restaurants to profitably and sustainably serve off-premise demand.
The Empower Delivery system includes capabilities for the main ingredients in a restaurant delivery order: the consumer, the kitchen and the driver. With native first-party ordering, loyalty and marketing, the consumer journey is seamless. With smart fire times, KDS (Kitchen Display System) orchestration and expo station management, kitchens operate quietly and efficiently. With a driver app tuned to keep drivers busy, food is delivered promptly at low cost with happy drivers.
The Empower Delivery system solves the complexity, the cost, and the poor experience that delivery-optimized and ghost-kitchen restaurants face. Empower Delivery is an end-to-end solution for food delivery, controlling the entire process. With access to the full picture, the system uses data from each part of the process to inform decisions that optimize everything. This holistic architecture has a significant impact on quality, speed, food and labor costs.