Ve-Go and OpenWays Unveil Complete Mobile Guest Solution
OpenWays and Ve-Go Technologies Inc. announce comprehensive mobile guest engagement tool that takes travelers "from reservations to rooms" with just a touch. Developed as a mobile travel agent (MTA), Ve-Go's RoomKey solution is enabling travelers to use their mobile devices to not only make hotel reservations, but also select rooms, check-in/-out, receive their bill, and virtually control their entire stay. By integrating OpenWays' Mobile Key with the RoomKey platform, guests can now complete their journeys to bypass the front desk and zip to their rooms using the app to also unlock their room doors.
Without adding the Mobile Key component -- whereby hotels upgrade existing locks with OpenWays' multi-technology platform including Bluetooth 4.0 (BLE), Near Field Communication (NFC), RFID (Radio Frequency Identification) or Crypto Acoustic Credential (CAC™) technologies to securely deliver the room key over the air to guests' mobile phones -- a true mobile check-in experience doesn't exist. The reason that travelers choose a mobile experience is to actually get them to their final destinations -- their rooms -- without being inconvenienced along the way by stopping at a kiosk or the front desk to obtain plastic room keys. This is the first solution of its kind that is taking the mobile guest experience full circle, from reservations to rooms, with no delays.
RoomKey was developed by Ve-Go to equip front desk staff with more time to engage with valued guests and provides travelers the ability to manage their own expectations by giving them options in deciding how they wish to experience each hotel. Travelers looking to stay at a RoomKey-equipped hotel are encouraged to download the RoomKey app from the App Store: appsto.re/us/DhiaO.i. The app can be used immediately to book a room, select a room and receive easy check in. On the day of arrival, the mobile key icon next to the displayed room number will be activated. Guests simply proceed directly to their rooms upon arrival and touch the key icon to securely unlock their room doors.
Without adding the Mobile Key component -- whereby hotels upgrade existing locks with OpenWays' multi-technology platform including Bluetooth 4.0 (BLE), Near Field Communication (NFC), RFID (Radio Frequency Identification) or Crypto Acoustic Credential (CAC™) technologies to securely deliver the room key over the air to guests' mobile phones -- a true mobile check-in experience doesn't exist. The reason that travelers choose a mobile experience is to actually get them to their final destinations -- their rooms -- without being inconvenienced along the way by stopping at a kiosk or the front desk to obtain plastic room keys. This is the first solution of its kind that is taking the mobile guest experience full circle, from reservations to rooms, with no delays.
RoomKey was developed by Ve-Go to equip front desk staff with more time to engage with valued guests and provides travelers the ability to manage their own expectations by giving them options in deciding how they wish to experience each hotel. Travelers looking to stay at a RoomKey-equipped hotel are encouraged to download the RoomKey app from the App Store: appsto.re/us/DhiaO.i. The app can be used immediately to book a room, select a room and receive easy check in. On the day of arrival, the mobile key icon next to the displayed room number will be activated. Guests simply proceed directly to their rooms upon arrival and touch the key icon to securely unlock their room doors.