Trump Mobile Platform Pilot to Speed Guest Service
The Trump Hotel Collection has selected Micros’ new mobile offering, Opera2Go. The Soho and Chicago properties will be the first to pilot the offering, followed by the remaining properties in Las Vegas, Waikiki, New York, Panama, and Toronto.
Micros Opera2Go will provide a new level of mobility for Trump Hotel Collection employees, utilizing smartphones and tablets to facilitate several key functions including check-in, check-out, reservation look-ups, room moves, updating traveler profile and preferences, housekeeping room status task sheets, and several key reports such as In-house Guest Report, Due-in Report, and Due-out report.
“We selected OPERA2Go as an important extension of our Opera Property Management System,” says Mike Straube, corporate director of finance, Trump Hotel Collection. “Providing critical reporting functionality, such as the Due-in Report, to the general managers and front desk managers on a mobile platform will allow them to provide a premium service to our guests anywhere on or off the property. We especially look forward to having the ability to check-in and check out our exclusive clientele who prefer to avoid the front desk.”