Top Tech Headlines from March
In March, hoteliers were most interested in robots and the in-room TV viewing experience while restaurateurs wanted to know more about back-office systems such as those provided by UberEATS with its Restaurant Manager and the partnership between Lightspeed POS and DataCandy. And both hoteliers and restaurateurs were interested in how to lighten the load on human resources when it comes to recruiting and training new staff.
HT's audience was also very interested in our original content. For instance, hoteliers wanted to know more about a case study on Hotel Del Coronado in San Diego that discussed how the resort was able to increase revenue with a new text messaging service. And both hoteliers and restaurateurs were interested in how augmented and virtual reality could have practical applications to their business.
New Aloft Dallas Love Field Hotel Offers Guests Relay Robot
On March 9, Atlantic Hotels Group (Atlantic), a Dallas-based hotel owner and operator together with Starwood Hotels & Resorts Worldwide, Inc. and Civitas Capital Group celebrated the grand opening of the dual-branded Aloft and Element Dallas Love Field hotel. Each brand shares one eight-story building with a common entry but separate ground-floor public areas and elevators. The Aloft Dallas Love Field hotel will provide all guests with access to a Relay robot from Savioke nicknamed BOTLR, a robotic butler that mainly assists with small deliveries such as towels, toiletries or even drinks from the bar. This is the first Relay robot in Texas.
Go Find It, RoomNet TV Partner to Transform Hotel In-Room Viewing
Go Find It and RoomNet TV announced their partnership which will allow guests to access their own content, favorite TV channels and movies while using Apple TV. Through their partnership, guests will have access to familiar services such as Netflix, iTunes, HBO and preferred news providers as well as a bespoke App specially developed by Go Find It for Apple TV use, displaying the hotel features, destination specific content and allowing the hotel to display and upsell its assets.
UberEATS Debuts Restaurant Manager
To help more restaurants gain better insights into their own operations, UberEATS debuted Restaurant Manager. The company is launching this tool for restaurant partners globally to use as the single place for managing day-to-day operations, digging into feedback and information that results in data-driven decisions. Restaurants will have access to insights about their service quality, customer satisfaction, and sales alongside access to the tools to make specific adjustments to improve their business.
Lightspeed POS Partners with DataCandy
Lightspeed, a cloud-based iPad Point of Sale (POS) system, said it partnered with DataCandy to create a fully-integrated loyalty solution for its Lightspeed Restaurant POS system. Through this partnership, Lightspeed created a direct interface to the DataCandy customer loyalty platform enabling single and multi-location restaurants to seamlessly integrate their Lightspeed Restaurant POS system to DataCandy.
Harri, ADP Team Up to Help Hospitality Businesses Reduce Hiring Costs
For the first time since the Great Recession, staff turnover rates for the Leisure-and-Hospitality sector topped 70%. This means that bars, hotels and restaurants are having to recruit and train an almost entirely new workforce every year, placing a huge burden on HR departments and driving up profit-squeezing administrative costs. To help keep costs down while freeing-up HR teams’ time, companies should look to consolidate their Human Capital Management (HCM) and recruitment systems. Through a new integration between Harri and ADP, clients in the hospitality industry are able to do just that.
San Diego Resort Increases Revenue with Text Messaging
In 2016, Hotel Del Coronado, San Diego’s 129-year-old legendary oceanfront beach resort began looking for ways to implement new technology enhancements for guests. In particular, it wanted to find a solution to allow guests to text message the property for real-time requests. With the vast amenities that the property offers, a messaging solution would help The Del communicate the activities guests can experience, and also serve as a tool to promote and secure last-minute reservations. Ultimately, the hotel was looking for a way to offer a new perk for guests and simultaneously increase sales.
Augmented & Virtual Reality: Practical and Useful for Hotels
In this two-part series, HT interviews hoteliers and restaurateurs to learn why and how they're using augmented and virtual reality to foster loyalty and interact more fully with guests as well as employees.
HT's audience was also very interested in our original content. For instance, hoteliers wanted to know more about a case study on Hotel Del Coronado in San Diego that discussed how the resort was able to increase revenue with a new text messaging service. And both hoteliers and restaurateurs were interested in how augmented and virtual reality could have practical applications to their business.
New Aloft Dallas Love Field Hotel Offers Guests Relay Robot
On March 9, Atlantic Hotels Group (Atlantic), a Dallas-based hotel owner and operator together with Starwood Hotels & Resorts Worldwide, Inc. and Civitas Capital Group celebrated the grand opening of the dual-branded Aloft and Element Dallas Love Field hotel. Each brand shares one eight-story building with a common entry but separate ground-floor public areas and elevators. The Aloft Dallas Love Field hotel will provide all guests with access to a Relay robot from Savioke nicknamed BOTLR, a robotic butler that mainly assists with small deliveries such as towels, toiletries or even drinks from the bar. This is the first Relay robot in Texas.
Go Find It, RoomNet TV Partner to Transform Hotel In-Room Viewing
Go Find It and RoomNet TV announced their partnership which will allow guests to access their own content, favorite TV channels and movies while using Apple TV. Through their partnership, guests will have access to familiar services such as Netflix, iTunes, HBO and preferred news providers as well as a bespoke App specially developed by Go Find It for Apple TV use, displaying the hotel features, destination specific content and allowing the hotel to display and upsell its assets.
UberEATS Debuts Restaurant Manager
To help more restaurants gain better insights into their own operations, UberEATS debuted Restaurant Manager. The company is launching this tool for restaurant partners globally to use as the single place for managing day-to-day operations, digging into feedback and information that results in data-driven decisions. Restaurants will have access to insights about their service quality, customer satisfaction, and sales alongside access to the tools to make specific adjustments to improve their business.
Lightspeed POS Partners with DataCandy
Lightspeed, a cloud-based iPad Point of Sale (POS) system, said it partnered with DataCandy to create a fully-integrated loyalty solution for its Lightspeed Restaurant POS system. Through this partnership, Lightspeed created a direct interface to the DataCandy customer loyalty platform enabling single and multi-location restaurants to seamlessly integrate their Lightspeed Restaurant POS system to DataCandy.
Harri, ADP Team Up to Help Hospitality Businesses Reduce Hiring Costs
For the first time since the Great Recession, staff turnover rates for the Leisure-and-Hospitality sector topped 70%. This means that bars, hotels and restaurants are having to recruit and train an almost entirely new workforce every year, placing a huge burden on HR departments and driving up profit-squeezing administrative costs. To help keep costs down while freeing-up HR teams’ time, companies should look to consolidate their Human Capital Management (HCM) and recruitment systems. Through a new integration between Harri and ADP, clients in the hospitality industry are able to do just that.
San Diego Resort Increases Revenue with Text Messaging
In 2016, Hotel Del Coronado, San Diego’s 129-year-old legendary oceanfront beach resort began looking for ways to implement new technology enhancements for guests. In particular, it wanted to find a solution to allow guests to text message the property for real-time requests. With the vast amenities that the property offers, a messaging solution would help The Del communicate the activities guests can experience, and also serve as a tool to promote and secure last-minute reservations. Ultimately, the hotel was looking for a way to offer a new perk for guests and simultaneously increase sales.
Augmented & Virtual Reality: Practical and Useful for Hotels
In this two-part series, HT interviews hoteliers and restaurateurs to learn why and how they're using augmented and virtual reality to foster loyalty and interact more fully with guests as well as employees.