Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"
Employees enter a VR escape room where the Colonel gives hints and clues along the way to ensure they're making fried chicken correctly.
Eighty-five percent of theme park visitors from the United States, U.K., China, Japan and Malaysia want theme parks to use AI systems for ID verification so their visits are as trouble-free as possible.
From IoT and AI to VR/AR and voice search, new technologies will offer the hospitality industry an incredible opportunity to personalize services.
Property partnered with YouVisit to offer guests a 360 degree video tour on desktop, as well as a fully immersive VR experience on headsets.
Consumers expect theme parks to use artificial intelligence, biometrics to verify their identity and remove the hassle factor from their visit.
Virtual reality installation features street facing window which allows those walking by to see guests, locals interacting with the simulation.
OfferCraft uses AI and gamification tools to transform offers, coupons and rewards into something different if they're initially ignored by the customer.
Hotel plans to expand VR to guest rooms and offer exercise equipment that pairs with VR tech.
The technology allows hotels, cruise lines and resorts to take mesmerizing footage for marketing purposes.
HT reveals which news headlines captured our audience's attention the most during the month of March.
In part one of this two-part series, HT interviews hoteliers to learn how augmented and virtual reality can foster engagement, loyalty for guests as well as employees.
In part two of this two-part series, HT interviews restaurateurs to discuss how they're using augmented and virtual reality to engage with guests and employees.
St Giles used virtual reality technology to connect viewers with the immersive experience of staying at a St Giles property.