Tattle Partners with OneDine to Enhance Post-Transaction Survey Data

The Greene Turtle, a Maryland-based restaurant chain, is the first restaurant to offer the integration of Tattle and OneDine.  

Tattle announced its integration with OneDine, a provider of contactless ordering, payment and mobile menu solutions. For its efforts to assist restaurants in doing business during the pandemicOneDine was presented with Hospitality Technology’s Industry Hero Award.

Open API

Tattle is a customer feedback technology platform built with an open-API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, such as dine-in, take-out, delivery, and drive-thru for omni-channel visibility. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.

OneDine provides contactless ordering, payment, and mobile menu solutions. For restaurants operating with today’s heightened expectations the platform optimizes labor, enables guest-side ordering and payment with no app required, allows for a customized dining experience, and enhances merchant marketing efforts. It syncs with existing restaurant POS systems and allows restaurant leadership to gain data and real-time insights on operational improvement, menu modification and more.

The restaurant benefits of Tattle’s integration with OneDine include:

• SMS or Email survey distribution to guests for optimal engagement
• Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
• Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
• More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls

“Our mission at OneDine is to remain an open system that supports technologies our customers want to use, and this partnership exemplifies that. By connecting The Green Turtle’s guests with Tattle at the time of payment we expand access to surveys, ultimately helping the brand gather more data to effectively improve their operations.” said Rom Krupp, Founder & CEO of OneDine.