OneDine was presented with Hospitality Technology’s Industry Hero Award for its efforts to assist restaurants in doing business during the pandemic.
When restaurants needed assistance setting up new revenue streams, OneDine was there to help. OneDine offered its Park – Order – Pay product to thousands of restaurants, no matter the size, location, or menu, at no cost and no obligation, enabling restaurants to turn their parking spaces into revenue-generating real estate via large QR codes printed on free-standing signs, often onboarding in less than 72 hours.
As dining rooms reopened, restaurants were seeking contactless solutions to help with social distancing, order flow and labor issues. Eureka! Restaurant Group was among the hundred of restaurants that added OneDine’s web-based ordering system that is accessible to guests by either scanning a QR code or tapping an NFC sensor.
“We wanted to provide a ‘commerce everywhere’ approach,” writes Kathy Alcaras, Eureka’s Director of Information Technology and a Top Women in Restaurant Technology honoree, in this HT exclusive. “This meant every customer would have a consistent experience, whether they were ordering online for pickup, delivery or dine-in. And we also wanted this technology to offer customers the ability to pay directly from the comfort of their own phone.”
OneDine’s solution was branded and configured to specifically serve Eureka’s guests. Guest checks could remain open throughout their stay with just a single charge at the end of their visit.
It was imperative for Eureka to keep the human element intact. So, Eureka added a “Request a Human” button to the homepage of its OneDine ordering screen. When pressed, servers receive a notification on their smartwatch or on the OneDine tablet.
“I am very grateful to Rom and OneDine’s technical, engineering, support, and sales teams for executing this exciting breakthrough in restaurant technology,” states Alcaras. “…We are now working to develop improvements with OneDine that will further enhance the customer service experience.”
OneDine truly exemplifies the spirit of HT’s Industry Heroes awards.
“HT’s Industry Heroes Awards acknowledge members of our restaurant technology community who truly went above and beyond in the face of closed dining rooms and lockdowns, pivoting to off-prem and digital solutions to serve customers, support employees, and feed communities in need,” said Abigail Lorden, publisher of HT.
See what Rom Krupp, founder and CEO, has to say about receiving HT’s Industry Hero award.
The Industry Heroes Awards recognize both restaurants and technology suppliers for exemplary contributions to the restaurant industry in 2020. OneDine was one of six Industry Hero award winners at the 26th annual MURTEC (Multi-Unit Restaurant Technology Conference), which was held virtually, “online everywhere” on April 13 and 14. The winners of the 2021 Industry Heroes Awards are: CMX, Concept Entertainment Group, Dickey’s Barbecue Pit, Fazoli’s, Jersey Mike’s Franchise Systems, Inc., OneDine, Puncch and Revel Systems.
Top Women in Restaurant Technology and Industry Heroes winners were chosen by Hospitality Technology magazine and members of its Research Advisory Board. Winners will be profiled in the Summer 2021 issue of Hospitality Technology magazine and in digital profiles on hopsitalitytech.com in the coming weeks.