Tattle Partners with Local Food Hall to Elevate CX

Anna Wolfe
Senior Editor, Restaurants
wolfe
graphical user interface, application

Local Kitchens, a San Francisco micro food hall offering takeout and delivery from multiple restaurants, allowing customers to mix and match cuisines from different restaurants in a single order, has partnered with Tattle. 

Tattle is a customer feedback technology platform built with an open-API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, such as dine-in, take-out, delivery, and drive-thru for omni-channel visibility. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.

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Local Kitchens can use Tattle to elevate the guest experience, recover dissatisfied guests, and extend hospitality beyond the walls of their food halls.

The core benefits of the integration include:

  • Automated post-transaction survey distribution to guests for optimal engagement,
  • Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
  • Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
  • More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls
  • Automatic marketing outreach for customers with specific customer experience scores

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Local Kitchens is a micro food hall offering takeout and delivery from multiple restaurants, allowing customers to mix and match cuisines from different restaurants in a single order. Ideal for foodies, groups, and families, Local Kitchens brings the best local restaurants to the neighborhood under one roof. 

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