Swinomish Casino & Lodge Drives 697% Increase in Redemptions with Weekly Gamified Offers

OfferCraft, a software company that uses artificial intelligence and gamification to help companies increase customer revenue and employee engagement, said it teamed up with Swinomish Casino & Lodge in Anacortes, Washington, to launch weekly gamified offers that customers can play via email, social media or its new website: SwinBig.com. And each week, the Swinomish Team offers a live look at each game on Facebook.

The games, themed around a movie series, summer holidays and casino amenities and anniversaries, have been received enthusiastically by more than ten thousand people, and the prizes have driven hundreds of players each week to visit the property. Since initially launching in May, the weekly gamified offers have driven 6.97 times the number of redemptions compared to similar offers on Facebook and email made a year earlier.

Promotions using Facebook Live videos and SwinBig.com have led to a 15 percentage point increase (from 10% to 25%) in the reward redemption rate in the 2017 summer movie campaigns compared to 2016.

“Our audiences across social media love the games,” said General Manager Jay Ellenberger. “We couldn’t be happier — these have been some of the most successful digital marketing campaigns we’ve ever run.”

Creative Facebook Live campaigns have been the key to successfully promoting the games. Fans can watch livestream videos as the week’s new promotional game is introduced, driving thousands of video views each week, with an average viewing time of more than 10 seconds. The Facebook Live videos have directed viewers to the new website and have turned SwinBig.com into the number one source of referral traffic to the Swinomish website. Since seeing the success from the live videos and the website traffic, all digital games are now housed at Swinbig.com.

Swinomish has run more than 130 gamified campaigns for new patrons, Player’s Club members, and even employees since it began working with OfferCraft in January 2016. The property is about to begin using OfferCraft’s software to present information and training to employees in exciting and memorable new ways, including distributing benefits package information and forms through OfferCraft’s HR toolset.