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Study Offers Insight into How Millennials May Change the Workplace

More blurring of lines between personal and work lives, a greater emphasis on social media engagement and stronger views on technology are some of the trends that may shape the workplace of the future, new research released this week by CompTIA, the IT industry association, suggests.
Managing the Multigenerational Workforce examines how generational issues are changing workforce dynamics today and into the future.
“Like the Baby Boomers and Gen Xers that preceded them, Millennials have strong preferences and priorities on what they think the workplace should look like,” said Seth Robinson, senior director, technology analysis, CompTIA.
“It will be interesting to see if these preferences become the norm as more millennials enter senior leadership positions; or if millennials change their views as they take on greater responsibilities to clients, communities, employees and shareholders.”
Workplace Flexibility
Younger workers who’ve grown up in an era where flexibility is the norm expect that to extend to their work arrangements. Millennials want to work for companies that offer an option to telecommute, even if it means accepting a lower salary. Companies that don’t offer a telecommuting option are viewed as old fashioned.
Across all age groups, the majority of workers want an arrangement that features some days in the office and some days at home, with a greater number of days in the office. The collaboration, connection and creativity that results from face-to-face interaction with co-workers remains important to employees regardless of age.
Social Media
Employees in their 20s and 30s are much more likely to use social media, such as Facebook, for work purposes – about three in 10 within each age group. By contrast, less than 20 percent of Baby Boomers use Facebook for work purposes and 25 percent do not use Facebook at all, for work or personal use.
The blurring of lines between work and personal lives – and the information being shared via social media channels – is cause for concern among businesses and acknowledged as a potential problem by employees. The majority of workers across all age groups (64 percent) believe that social media adversely impacts productivity at work.
“Organizations should seriously consider building a policy around social media to define proper behaviors and minimize the risk of sensitive data being shared,” Robinson said.
That may be tricky in the workplace of the future, however. Younger workers see a greater connection between social media and their work and feel that their social media skills are an important element of the skill set they bring to their jobs.
Tech Status
Three-quarters of Millennials say a company’s technology usage is a factor in their employment decisions, compared to just over half of Baby Boomers.
“The data also suggests that younger workers are more apt to feel that their employer is pushing the technology envelope, suggesting that they’re taking greater advantage of what’s being offered,” said Anna Matthai, manager, research and market intelligence, CompTIA. “As the world becomes more digital, businesses with the best technology will be in the best position to compete for and hire younger workers.”
When it comes to their comfort level and ability to use technology 70 percent of Millennials label themselves as “cutting edge” or “upper tier.” For Gen X workers, the corresponding figure is 55 percent, and for Baby Boomers, 30 percent. 
Email remains the most prevalent form of workplace communications, but newer forms of communications such as Skype, text and instant messaging are claiming an increasingly bigger footprint, especially among workers under the age of 50.
When technology support issues arise in the workplace younger workers are more inclined to turn to instant messaging, video chat and the use of mobile apps for resolution. They’re also open to the use of social media for IT support related to maintenance, repair and troubleshooting of devices and applications.
—  74% of Millennial workers and 61% of Gen X say an employer's tech savvy is a factor when considering employment. 
—  58% of Millennial office workers believe that the need for IT support services is increasing.
—  42% of Millennial office workers would consider the idea of paying for priority service when compared to only 20% of Baby Boomer office workers.
—  Younger workers are more open to using a variety of emerging means to get the IT support they need and resolve IT issues, including instant messaging, video chat, and mobile apps.
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