Michael Cullen, SVP, shared services for Marriott Business Services reveals how a shared service model can help hospitality move past implementation challenges, driving efficiencies and improving outcomes.
Church's Chicken CIO Marcus Wasdin takes a decidedly business-centric approach to technology design to lead the 63-year old brand into a digital future. The company is focusing on a global standards technology guide and digital initiative in 2015, and has eyes on the promise of Internet of Things for a wealth of operational efficiencies. In this exclusive interview with HT, Wasdin talks about the company's tech priorities in 2015, and offers a prescription for avoiding the anti-innovation ailment he's dubbed "IT Guy Syndrome."
At the recent MURTEC, 58 percent of attendees named increasing guest counts as a top business objective. Those bigger numbers can be achieved by investing in the latest technologies in social CRM, e-commerce and business intelligence
The 11th annual Hotel Technology Forum focused on the theme of "Service & Technology Collide," and offered attendees three days of networking, educational sessions and workshops to foster peer-to-peer learning and thought-sharing.