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Solution Delivers Efficiency Gains and Analytics to Luxury Hotel

Crown Hotels selected the Delphi sales and catering solution from Newmarket International to improve the understanding of their business operations. Crown Hotels is a high-end, luxury brand with multiple locations in Australia and Asia, offering impressive meeting space and sophisticated boardroom facilities. When Crown Hotels decided to restructure their sales and events operations, they wanted a solution that would centralize their sales teams under the direction of the Group Director of Sales.
Delphi has helped to improve the efficiency of the sales teams and reduce customer response time for Crown Hotels. The analytics provided by Delphi has also made a significant impact to help understand the business better and make better strategic decisions.
Crown Hotels has found several benefits from Delphi:
A single view of Corporate Accounts is accessible across the enterprise.
Sales teams at hotel locations view and book only their own inventory.
Regional Sales offices view and book all inventory across the brand.
With advanced reporting capabilities and over 40 standard reports, Delphi also provides Crown Hotels insight into business operations that result in increased revenues and guest satisfaction.
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