Social Networking

Customers' social habits are changing so rapidly, operators need tech tools to help manage online reputations. Having a cogent and cohesive customer relations management strategy is vital to success. Here operators offer a few of their best practices for social CRM.

Hotel technology offerings play an increasingly important role for guests when booking.

Recent studies reveal that restaurants are moving forward with technology rollouts as customers become more apt to utilize the latest enhancements.

The Lalit Suri Hospitality Group employs ReviewPro to leverage reputation management solution.

In addition to monitoring online chatter, CoMMingle by Lodging Interactive quickly replies to guest comments on each hotel's behalf to better manage its online reputation.

A new survey reveals that the majority of travelers consider social media, smartphones and tablets essential travel tools.

Mobile Photo Share by RoamingAround is taking events viral and expanding a brand's social media presence plus analytical tools track ROI and social campaign success.

New research has proven that if online reviews are negative guests won't book, regardless of price.