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The Ritz Leverages Online Rep and Social Analytics to Improve Service

The Ritz London, the renowned property in London’s exclusive West End area has partnered with ReviewPro, provider of online reputation and social media analytics for the hotel industry. ReviewPro’s award-winning solution will help The Ritz London deliver a superior guest experience to its clients by effectively listening and responding to their online feedback.
The Ritz London opened in 1906 and it has been universally praised as the benchmark by which other hotels are measured. Awarded by the likes of Tatler, CondÉ Nast and TripAdvisor, among others, it remains the first and only hotel to have received a Royal Warrant from His Royal Highness The Prince of Wales. Besides its landmark position, the property offers its guests 133 rooms and suites not only with luxurious interiors but also with the latest technology, including high-speed broadband Internet access.
ReviewPro has thousands of clients in more than 80 countries, including leading groups such as Louvre Hotels, MeliÁ Hotels International, Kempinski, The Red Carnation, CitizenM and Apex Hotels and iconic individual properties like Fouquet's in Paris, the Hotel 41 in London and Library Collection’s exclusive portfolio in New York.
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