Soboba Casino Invests in POS, PMS Ahead of New Property Opening

California’s Soboba Casino plans to implement the InfoGenesis® POS and Visual One® PMS solutions from Agilysys, Inc. when its new replacement casino and resort open this year.

The new property will use Agilysys’ solutions to help optimize food and beverage operations, allow staff to easily manage reservations at the hotel, and help to build guest loyalty by improving the total guest experience.

Soboba is replacing a long-time competitive solution used in its current operations that could not meet the needs of the new property. With Agilysys, the operator will initially deploy InfoGenesis® POS & Visual One® PMS , and then grow into managing reservations seamlessly across all of its properties.

Soboba Casino is located in the foothills of the San Jacinto Mountains in California. A replacement casino and resort less than a mile from the current property is under construction and set to open in late 2018. The new casino will feature up to 2,000 slot machines on an 83,500-square-foot gaming floor. The entire resort will span 480,000 square feet and include a 200-room hotel. The new Soboba Casino Resort will also feature a banquet center for events and a variety of cafes and bars. The Soboba Band of Luiseño Indians also owns and operates a country club with a golf course in nearby Soboba Springs.

“We’re excited to implement the Agilysys solutions and we’re certain they will help optimize operations at our new property,” said Steven Nino, IT director at Soboba Casino. “InfoGenesis is very user friendly and will require a lot less involvement from IT, while allowing our food and beverage operators to be more hands-on. Visual One will help us deliver a better guest experience while simplifying the booking process, creating a single guest profile for reservations. We aim to integrate reservations from our entire property, creating a seamless experience for both our guests and the reservations staff.”

InfoGenesis POS is a point-of-sale system that combines terminal and tablet touchscreen applications with offline capabilities. It features real-time reporting and support for flexible menu types, enabling service flexibility and increasing operational efficiency. The system manages any combination of food, beverage and retail services, and integrates with a variety of third-party offerings as well as with other Agilysys applications.

Visual One PMS is a fully integrated property management system that includes front office operations, guest history, housekeeping, reservations management and more. The software features drag-and-drop capabilities and has modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, golf, sales and catering, and spa management.