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Silver Palms Inn Rolls Out Cloud Communication Tool for Preventative Maintenance

The Silver Palms Inn in Key West, Fla., is the first user of HotelTap with the new Preventive Maintenance tool added. This month, HotelTap has added a new feature to its popular "digital log book in the cloud" to aid hoteliers in their Preventive Maintenance processes. Room Logs: Preventive Maintenance is designed to create digital task and subtask logs for routine room inspections.
Ideal for operators of limited-service hotels with 50+ rooms, HotelTap uses a social media network format to improve communication, task completion and maintenance management. The system replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. With the Room Logs: Preventive Maintenance feature now in place, hotels can prevent maintenance issues that happen without notice and identify issues before there is a guest complaint.
The Room Logs: Preventive Maintenance feature enables maintenance staff to schedule room inspections in advance—depending on occupancy. It provides a snapshot of which rooms have been completed and which are in dire need of work. When an inspection is completed, it can be closed out, however if there is an item on the task list that can’t be addressed immediately, HotelTap will assign a sub-task for that item until it is complete.
HotelTap with Room Logs: Preventive Maintenance clearly shows the maintenance department by month which room inspections are completed and which rooms are overdue. If a room on the checklist is red, the inspection is overdue. As soon as the room becomes vacant, HotelTap will automatically reschedule the room for inspection. When the inspection is complete, the checklist for that room turns green.
 “If we want to paint Rooms 101 to 106, for example, we simply assign dates next to the room number in the month column in Room Logs: Preventive Maintenance and the system automatically creates tasks on the ‘To Do’ list,” said Silver Palms Inn General Manager Mey Espinoza. “HotelTap gives us a hub for tracking all of our guest complaints relating to maintenance as well as tasks arising out of preventive maintenance inspections. It provides us with a recorded snapshot of where we have issues that need to be addressed, and identifies areas of weakness in the hotel or in specific departments with regard to complaints and maintenance issues.”
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