Shake Shack Suspends Dine-In, Shifts to To-Go Model

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Shake Shack Suspends Dine-In, Shifts to To-Go Model

03/18/2020

As the COVID-19 pandemic continues to evolve, Shake Shack is temporarily shifting to a “to-go” only operating model in all of its U.S. company-owned restaurants.

Guests will be able to place to-go orders in the restaurant, pre-order on shakeshack.com, the Shack App for pickup, or order for delivery through Grubhub and Seamless in all cities, as well as other providers such as Postmates, DoorDash, Caviar and UberEats in certain locales. Out of concern for the well-being of its guests, team members and community, dining rooms will be closed.

Shake Shack restaurants may also be impacted by closures or reduced hours over the coming weeks.

“As we navigate this evolving situation, we’ll continue to act in the interest of the safety of our team and our guests,” said Randy Garutti, Shake Shack CEO. “We’re committed to doing our part as a company to play a proactive role in protecting our communities. I am endlessly inspired by and proud of our teams as they act quickly in these uncertain times, and grateful to our guests for their continued trust and support. When the time comes to re-open our dining rooms as the community gathering place we were born to be, our teams will be ready. Until, then we are thankful for the privilege to serve our guests safely.”

The burger chain has also thrown up a flare about its 2020 outlook due to current market conditions. The company is withdrawing financial guidance for the fiscal year ending December 30, 2020. Shake Shack will provide an update on the business on its Q1 earnings call.